General Settings
DEFINE ASSISTANCE SETTINGS
Please note that EXOP has been renamed Crisis24 GmbH. You still find EXOP letterings in text, screenshots and videos for a certain period.
Who do you want to handle 24/7 assistance for you?
When your travellers need assistance, they need ONE contact point, ONE phone number they can call for help. In this section you select the first emergency contact point for your company. It will be this number that supports your staff 24/7 and worldwide.
The platform leaves you two options detailed below:
Operation Center
Your Own Emergency Setup
1. C24 OPERATION CENTER
The Operation Center will handle 24/7 emergency assistance for you.
Travellers who reply with “help” to the automated status call will be forwarded to the our Operation Centre.
The phone number of the Operation Centre (here EXOP) is displayed as emergency phone number in all email communication related to travel security and assistance.
2. YOUR OWN EMERGENCY SETUP
You can also choose to provide your own emergency setup.
Travellers who reply with “help” to the automated status call will be forwarded to the individual phone number you provide.
The first emergency contact’s phone number is displayed as emergency phone number in all email communication related to travel security and assistance.
Please note that in this case we will not be included in any emergency communication. If ‘Customer’ is selected, the phone number of the first emergency contact is used as emergency phone number.
3. SELECT YOUR OWN MEDICAL SERVICE PROVIDER
In this section, you can enter your dedicated medical provider to whom medical cases should be forwarded and specify their details. Remember: all changes must be saved to be activated.
4. SELECT YOUR OWN TRAVEL SERVICE PROVIDER
In this section, you can enter all information of your dedicated business travel agency. If your travellers have inquiries about their travel bookings, they will be automatically forwarded to the number of the responsible travel service provider. Remember: all changes must be saved to be activated.
Please note that comment fields are for your internal use only.
5. Data Retention
This setting controls how long X-Assist keeps old status requests, alerts, travel data, and geo-tracking data. After this period, the data will be permanently deleted. Note that some of this data is also used for reporting purposes. For example, if you want an annual report on your organization's travel activity, then the data must be kept for at least one year.
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